PLUMMER SLADE, INC. is an IT Solutions and Managed Service Provider located in downtown Pittsburgh. For over 30 years, Plummer Slade has been providing high quality, excellent service and IT solutions to businesses in the Pittsburgh and surrounding area.
Our technical professionals hold full-time, salaried positions. Plummer Slade is not an IT placement firm. We provide excellent benefits: health insurance, vision insurance, dental insurance, disability insurance, 401K plans, paid PTO days, parking leases, annual salary reviews, bonuses, and more.
Plummer Slade provides high-quality, excellent service because of the highly skilled and knowledgeable individuals on our team who troubleshoot and resolve technical issues with ease. Our technical professionals must be able to follow operating procedures, maintain professionalism when working under pressure, and function in several roles: as an individual, as a part of a team, and as a technical resource to others. In addition to technical skills, our team must employ good people skills. It is vital to speak well, write well, and always follow-up with clients.
To apply, please send your cover letter and resume to psijobs@plummerslade.com.
TECHNICAL SUPPORT SPECIALIST/NETWORK ADMINISTRATOR
Responsibilities:
- Install new file servers, PCs, firewalls, routers, switches, WAPs, backups, and printers
- Maintain and support existing file servers, PCs, firewalls, routers, switches, WAPs, and printers
- Provide technical support to clients via phone, email, remote visits, and on-site visits
- Create and maintain network documentation
- Work with patch management & monitoring software
- Manage patches and updates; install third party patches and updates to client environment
- Resolve patch issues with patch installations
- Monitor backup jobs daily and remediate any issues
Qualifications:
- Bachelor degree preferred, but not required
- Three+ years of professional technical experience required
- Excellent verbal and written communication skills
- Excellent follow-up skills
- Proven knowledge of troubleshooting techniques
- Strong background in client service and support
- Experience with installing and maintaining file servers and PCs
- Windows Server administration
- Active Directory administration and support
- Group Policy administration and support
- TCP/IP networking, including DNS and DHCP
- MS Exchange administration and support
- Experience with server backup solutions
- Expert knowledge of Device Manager and computer hardware
- Experience implementing firewalls, routers, switches, and WAPs
- Experience with spyware and virus removal
DESKTOP SUPPORT SPECIALIST
Responsibilities:
- Install new PCs and maintain existing PCs
- Install and support productivity software applications
- Maintain and support existing software applications
- Provide remote technical support via phone and email
- Provide on-site technical support
- Create and maintain support documentation
Qualifications:
- Bachelor degree preferred, but not required
- Two+ years of professional technical support experience preferred, but not required
- Experience with installing and maintaining software and PCs
- Experience with Windows installation and support
- Experience with Microsoft 365 and Microsoft Office
- Experience with spyware and virus removal
- Experience with Active Directory, share permissions, and security groups
- Knowledge of Device Manager and computer hardware
MSP ADMINISTRATOR
Responsibilities:
- Monitor patch management & monitoring software alerts
- Deploy agent software on servers, desktops, and laptops
- Apply Windows and third-party software patches and updates to client environment
- Monitor and respond to security alerts from AV software and firewalls
- Respond to help desk calls and emails; resolve issues for clients
- Troubleshoot and remediate malware issues
- Create hardware and software reports
- Maintain support documentation
Qualifications:
- Bachelor degree preferred, but not required
- Two+ years of professional technical experience preferred, but not required
- Excellent verbal and written communication skills
- Excellent follow-up skills
- Strong analytical and troubleshooting skills